My technician was Hunter Ash. He sent me a picture and a message when he left Alpine‘s home office and arrived approximately 40 minutes later. It was well spoken, polite, and thorough. Although I don’t understand the particulars of checking circuits and furnace parts, he seemed to know what he was doing and try to explain it to me as best he could. I was happy to hear that my heat pump and furnace are in good shape and should give me no problems in the year ahead.
Response from the owner:Thank you so much for your thoughtful review! We're thrilled to hear that Hunter Ash provided you with excellent service—from keeping you informed on his arrival to explaining the work he was doing in a clear and respectful way. We take pride in having knowledgeable and courteous technicians like Hunter on our team. It’s great to know your heat pump and furnace are in good shape, and we appreciate you choosing Alpine. If you ever have questions or need assistance in the future, we're here to help!
Turns out the leak couldn't be guaranteed to be the only problem on my 11yr old system. It would cost more to fix the problem than it was worth so Frank and Parker installed a new system. I've had the system for less than a day but it is keeping us warm. A big thank you to Frank and Parker for a long day getting us back up and running. They were professional, friendly and knowledgable. Answered all my questions and enlightened me on a couple of tips. Thanks guys!
Response from the owner:Thanks for your trust and business and have a warm winter!
Response from the owner:Thanks for your trust and business.
