I called Alpine Heating and Air to get a second opinion on a potentially costly repair for my heat pump. I was immediately impressed by James, the technician, representing Alpine. He was very thorough in his diagnosis of the "problem" and communicated this information to me so that I could understand what was wrong. James fixed the problem quickly, and without any further repairs needed. Alpine has become my new residential HVAC company for any of my future needs, and I hope James is the technician that they send.
Today, 01/17/20, I called Alpine to check out my heat pump although I had them complete the yearly maintenance service on my heating system last September. Their technician, Brandon Franks, listened to my concerns about a "funny noise", checked the heat pump, and assured me that all was operating well. I also asked him to check my thermostat's settings. What I was most appreciative of was Brandon's ability to explain simply how my electronic thermostat works, and how to make my heating system work efficiently. Again, I am glad to be able to call Alpine and receive great service.